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Awards & Reviews


Since welcoming our first guests, the Excelsior Hotel has earned several awards from travel publications and websites in recognition of our exceptional guest services and amenities. Please find our latest accolades below.

Trip Advisor Certificate of Excellence

  • The Excelsior Hotel New York was awarded a certificate of excellence from Trip Advisor. The Excelsior hotel was rated "excellent" by over 500 guests.

Guest Reviews

While we’re proud of the awards we’ve earned from travel publications, we take even greater pride in hearing what past guests have to say about their experience at the Excelsior Hotel. If you are considering a stay at our boutique hotel in New York City’s Upper West Side, we welcome you to browse the hotel reviews below to learn more about the level of service that awaits.

"A Marvelous Throw-Back to an Earlier Era"

The hotel is well situated, with a one block walk to the subway station and right across the street from the Museum of Natural History and Central Park. The neighborhood is WONDERFUL. It is definitely a different "flavor" than staying in Midtown, and one that is really, really good. Lots of local residents out walking their dogs, nannies out with their tiny charges and a bevy of restaurants and quirky, eclectic shopping that ranged from second-hand stores to high-end boutiques. Getting in and out of the theater district for shows was easy peasy, even with the rain and snow that we had.

The hotel itself is a marvelous throw-back to an earlier era and is very well maintained. I did not see the "tiredness" that other reviewers posted. It isn't designed to look "modern". The lobby is beautiful, with crystal chandeliers and plus burgundy furnishings that make you feel as if you have stepped back in time. The room itself was super clean and comfortable. The housekeeping staff does a fantastic job and everyone from the door man to the front desk went out of their way to be friendly and helpful. We felt right at home immediately. We reserved a double/double through Travelocity and were upgraded to a double/double suite. The room was very spacious.

- SSSheri, Feb 2018

"Perfect NYC Trip"

This hotel is a gem! Check in took about 45 seconds. Rooms were comfortable, the view is awesome across from the Museum of Natural History and staff was great. The location is the best part, close to two subway stations so you can get everywhere in just a matter of minutes. We loved this place!

- summertraveler_8, March 2018

"Beautiful Hotel in a Great Location"

Couldn’t have asked for a better stay in a great location. Visiting family on the upper west side and this was perfect. We have stayed here in the past but the hotel looked brighter and shinier than I remember. We had a beautiful suite on an upper floor with tons of light and space. This was giant by NYC standards. Also very quiet. Easy to walk to restaurants and stores. Staff very friendly. We will back.

- Edith L, April 2018